Cancellation Policy

At City Cart Online Shopping, we aim to provide a seamless shopping experience. To maintain transparency, please review our Cancellation Policy outlined below:

Order Cancellation:

• Cancellation Window: You can cancel your order within [X] hours of placing it.
• Non-Cancellable Orders: Orders cannot be canceled once they have been processed for shipping.

Cancellation Process:

• Contact Customer Service: To cancel your order, contact our customer service team within the specified cancellation window.
• Order Details: Provide your order number and reason for cancellation to facilitate the process.

Refund for Canceled Orders:

• Refund Eligibility: If your order is eligible for cancellation, a refund will be processed.
• Refund Method: Refunds will be issued to the original payment method within [Y] business days.

Non-Refundable Items:

• Processed Orders: Orders that have been processed for shipping cannot be canceled or refunded.
• Custom Orders: Personalized or custom-made items are non-refundable once the order is confirmed.

Changes to Orders:

• Modification Requests: Any requests to change the order details must be made within the cancellation window. After this period, changes cannot be guaranteed.

Policy Updates:

• Right to Modify: This Cancellation Policy is subject to change at our discretion. Please refer to our website for the most up-to-date information.
• Acceptance of Terms: By continuing to use our services, you acknowledge and agree to abide by the terms of this Cancellation Policy.

Contact Information:

• For all cancellation requests and inquiries, please contact our customer service at +91 904 309 1197.

Thank you for shopping with City Cart Online Shopping.